Making complaints and responding to them

The slideshow covers useful phrases that can be used when making a complaint, when granting a complaint or when refusing to grant a complaint.

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About alinaemma

I am an enthusiastic, creative and highly driven TEFL teacher, who is committed to providing teaching based on cutting-edge research and making learning fun, engaging and natural (which means sweat and stress free). I have an experience teaching face-to-face and flipped/blended learning classes in which I am utilizing the latest technology and Web 2.0 tools. I hold an MA level degree in linguistics and have previously studied in Russia, the USA and Norway. Over the past year I was teaching at Universidad de la Sabana, Colombia, and I was loving every minute of it. Currently, I am teaching in St Petersburg, Russia. I specialize in ESP, blended learning (general English B1 and up), TOEFL and IELTS preparation.

Posted on April 29, 2014, in B1, efl, esl, Phrase Bank, PPT, Teacher's Resources, tefl and tagged , , , , , , , . Bookmark the permalink. 1 Comment.

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